As SVP, Operations, Max and his teams are responsible for establishing standard operating procedures and deploying innovative solutions that enable cross-functional, multi-regional teams to collaborate and operate as efficiently and effectively as possible. Max has 20+ years of operational excellence, business administration, intrapreneurship, and digital marketing experience. He has built high-performing and award-winning teams, initiating and leading business transformation and continuous improvement projects that generated record breaking results in on-time and on-budget delivery, while also optimizing costs, maximizing quality and ensuring client satisfaction. Max is a Kaizen practitioner and believes that bringing the right people together, motivating them, and keeping them happy is the key to successful execution of any project or business objective. Max has an MBA, PMP, CSM, SCPM, and several other professional certifications. Research and experimentation with new technologies, such as AI and ML, as part of an overall automation and business process optimization strategy, are his latest passion.