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Associate Director Client Leadership

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Job Description

Role Purpose 

To drive business growth by unlocking one of iProspects biggest client’sbusiness opportunity and capability; to deliver outstanding clientservice, innovative and ambitious client solutions which havemeasurable business performance value to clients at the heart. To bea brand ambassador to help build the business reputation.

Key Accountabilities

  • Builds and owns relationships with mid-level clients and industry stakeholders on a day to day basis. Is a trusted advisor, owning mid-level client relationships

  • Deepens the client relationship to ensure retention and growth

  • Effectively manage the team and resource; ensure they build strong relationships with their counterparts to deliver outstanding client service

  • Creates the conditions for great work and champions great work

  • Deep understanding of clients products and services to enable the delivery of innovative, ambitious, strategic and commercial plans which are also effective ensuring that business targets and KPI’s are met

  • Immerses self and team in clients’ business: understanding their challenges, objectives, the external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like

  • Uses historic campaign performance and future media trends to stimulate future-thinking strategies

  • Leading clients digital strategies highlighting opportunities for digital growth

  • Understands client business plans, work with senior account leadership to ensure business runs profitably, updating forecasts & overall responsibility for debt management

  • Improves client satisfaction to expand existing revenue streams and build new ones

  • Manages client budgets for forecasting accurate spend and track progress

Professional Skills

  • Relevant industry experience, and ideally some agency-side experience

  • Confidence to input into Board meetings with peers and senior management

  • Ability to create effective cross channel plans to deliver results & client satisfaction

Outputs

  • Manage team to deliver excellent client service & excellent communications solutions

  • Talks comfortably about the Operating Model

  • Identify areas for income growth and improved profit margins

  • Effective cross channel plans in place that exceed client expectations

  • Updating the business plan and forecast

  • Effective management of invoices payable/debtors

  • DAN planning tools and methodologies are effectively applied in practice

Role Capabilities

  • Resilient – Coping well with extreme pressure, pace and ambiguity and learning with your client. Leading  others to do the same.

  • Client Impact – Demonstrate credibility and gravitas to engage with the client at business strategy level.

  • Commercially Curious – Bring together different parts of Dentsu Aegis Network’s capabilities to imagine a pioneering solution for a client,- perhaps one they didn’t even know they wanted"

  • Accountable Leadership – Being decisive, but capable of coaching others to develop independence and create sustainable capability.

  • Resourceful – Look ahead and makes decisions now to avoid future risks or take advantage of opportunities on the horizon

  • Robust – Being able to process a large amount of different information to deliver a robust and insightful perspective.

Key Experiences

  • Good all round knowledge of clients, products and services

  • Commercial awareness that delivers results

  • Good leadership, development, coaching and mentoring skills

About dentsu international

Part of dentsu, dentsu international headquartered in London operates in over 145 markets worldwide with more than 48,000 dedicated specialists. We help clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative. www.dentsu.com

Working with us

Joining dentsu international, you’ll join a team of 48,000 people.  It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences.  We offer exciting challenges, memorable experiences and opportunities to shape your future.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams